PRIVACY POLICY

Privacy Policy

Your privacy is of the utmost importance to us. We are committed to processing your personal data in a lawful, fair, and transparent manner. This privacy policy explains how ELEFAN SRL collects, uses, and processes personal data when you access and use the ELEFAN website (the “Website”). It also describes your privacy rights and how they are protected in accordance with the General Data Protection Regulation (GDPR) of the European Union.

Collection of Personal Data

When you use our Website, you may be asked to provide personal data that allows us to contact or identify you. The personal data we may collect includes, but is not limited to:

  • Contact details (name, phone number, email address, and other necessary contact information)
  • Customer data (name, phone number, email address, and required billing information)
  • Usage data (such as your IP address, browser information, referring pages, and access times)

Usage data is collected automatically when you use our Website and may include:

  • Referring URL (the page that directed you to our Website)
  • The IP address of the device used to access the Website
  • Browser type and version
  • Date and time of your visit

Legal Basis for Processing

We process personal data based on the following legal grounds, as defined in Article 6 of the GDPR:

  • Performance of a contract: To provide and manage the services you request, sell products/tickets, or contact you regarding your inquiries.
  • Consent: When you have explicitly given consent for specific purposes (such as marketing communications).
  • Legitimate interest: For example, to ensure the security and proper functioning of our Website.

How Do We Use Your Data?

ELEFAN SRL uses your personal data for the following purposes:

  • Service delivery: To provide and maintain our services and products/tickets.
  • Communication: To inform you about updates to our services or to respond to your inquiries.
  • Analytics: To perform statistical analysis of Website usage.
  • Marketing and targeted advertising: To send marketing materials, newsletters, and targeted advertisements based on your interests, provided you have given your consent.

We do not retain your data longer than necessary for the purposes for which it was collected. The following retention periods apply:

  • Service provision: Customer data is retained for the duration of the customer relationship and at least two years thereafter, or longer if required by law.
  • Analytics purposes: A maximum of 12 months.
  • Marketing purposes: As long as you remain subscribed to our newsletter.

Sharing of Your Data

We only share your personal data with third parties when necessary to provide our services, including:

  • IT service providers: When required to operate our services. Data processing agreements are in place to ensure data protection.
  • Analytics partners: We use tools such as Google Analytics to analyze Website performance. Appropriate data processing agreements have been concluded.
  • Marketing partners: Your data may be shared for marketing purposes (such as newsletters or advertising campaigns), provided you have given your consent.
  • Legal obligations: When disclosure is required by law, for example in response to a request from a supervisory authority or a court order.

All third parties are required to protect your data and may only use it in accordance with our instructions and applicable data protection standards.

Your Rights Under the GDPR

You have the following rights regarding your personal data:

  • Right of access: To know which personal data we process about you.
  • Right to rectification: To request correction of inaccurate or outdated data.
  • Right to erasure: To request deletion of your personal data, unless legal or legitimate interests require us to retain it (e.g. tax or contractual obligations).
  • Right to restriction of processing: To request limited processing of your data in certain circumstances.
  • Right to object: To object to the processing of your personal data.
  • Right to data portability: To receive your data in a structured, commonly used electronic format.

To exercise any of these rights, you may contact us using the email address below. We will respond within 30 days.

Cookies

We use cookies to ensure the proper functioning of our Website and to enhance your user experience. Different types of cookies may be used:

  • Strictly necessary cookies: Essential for the operation of the Website and do not require consent.
  • Statistical, marketing, and functional cookies: These require your explicit consent via our cookie banner. They are used to analyze browsing behavior and provide targeted advertising.

You can view a detailed overview of the cookies used through our cookie preferences tool on the Website. This tool allows you to grant or withdraw consent for non-essential cookies by category (such as statistics or marketing) without affecting the lawfulness of processing prior to withdrawal. You may also manage cookie preferences at any time through your browser settings.

Disabling Cookies

You can refuse the installation of cookies via your browser settings. You may also delete cookies already installed on your computer or mobile device at any time.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet can be guaranteed to be 100% secure. You use the Website at your own risk, although ELEFAN SRL makes every effort to protect personal data.

Changes to This Privacy Policy

ELEFAN SRL may update this privacy policy from time to time. Any changes will be published on the Website and will take effect upon your next visit. We recommend reviewing this policy regularly.

Complaints

If you have a complaint regarding the processing of your personal data, you may contact the Belgian Data Protection Authority:

Belgian Data Protection Authority (APD) Rue de la Presse 35 1000 Brussels Email: contact@apd-gba.be

Data Controller

If you have any questions about this privacy policy, wish to exercise your rights, or file a complaint, you may contact us at:

ELEFAN SRL Avenue Hansen Soulie 109 1040 Brussels Belgium

Email: lionel@elefan.be